REFUND POLICY

Thank you for shopping at Eleganza. We strive to provide you with the best products and services. In the event that you need to exchange a product due to a defect, we have outlined our return policy below:

1. Defective Product Exchange:
- We offer exchanges for products that are deemed defective within 7 days of the original purchase date.
- To be eligible for an exchange, the product must be in its original condition and packaging.

2. How to Claim an Exchange:
- To claim an exchange for a defective product, please contact our customer service team via WhatsApp at [WhatsApp Number] within the 7-day period.
- Please provide your order number, details of the defect, and any relevant photos if applicable.
- Our customer service team will guide you through the exchange process and provide further instructions.

3. Exchange Procedure:
- Once your claim is verified by our customer service team, we will provide you with instructions on how to return the defective product.
- Upon receiving the defective product, we will inspect it to confirm the defect.
- If the defect is confirmed, we will process the exchange for a replacement product of equal value.

4. Non-eligible Exchanges:
- We do not offer exchanges for products that have been used, damaged due to misuse, or are not in their original packaging.
- Products that are beyond the 7-day return period will not be eligible for exchange.

5. Shipping Costs:
- Customers are responsible for the shipping costs associated with returning the defective product.
- Eleganza will cover the shipping costs for sending the replacement product to the customer.

6. Refunds:
- We do not offer refunds for exchanged products. Exchanges will only be processed for replacement products of equal value.

7. Contact Us:
- If you have any questions or concerns regarding our return policy or the exchange process, please contact our customer service team via WhatsApp at [WhatsApp Number].

8. Policy Changes:
- Eleganza reserves the right to modify or update this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase from Eleganza, you agree to abide by the terms and conditions outlined in this return policy.