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REFUND POLICY

Thank you for shopping at Eleganza. We strive to provide you with the best products and services. In the event that you need to exchange a product due to a defect, we have outlined our return policy below:

Defective Product Exchange:

  • We offer exchanges for products that are deemed defective within 10 days of the original purchase date.
  • To be eligible for an exchange, the product must be in its original condition and packaging.

How to Claim an Exchange:

  • To claim an exchange for a defective product, please contact our customer service team via WhatsApp at 0092 3117877770 within the 10-day period.
  • Please provide your order number, details of the defect, and any relevant photos if applicable.
  • Our customer service team will guide you through the exchange process and provide further instructions.

Exchange Procedure:

  • Once your claim is verified by our customer service team, we will provide you with instructions on how to return the defective product.
  • Upon receiving the defective product, we will inspect it to confirm the defect.
  • If the defect is confirmed, we will process the exchange for a replacement product of equal value.

Non-eligible Exchanges:

  • We do not offer exchanges for products that have been used, damaged due to misuse, or are not in their original packaging.
  • Products that are beyond the 10-day return period will not be eligible for exchange.

Shipping Costs:

  • Customers are responsible for the shipping costs associated with returning the defective product.
  • Eleganza will cover the shipping costs for sending the replacement product to the customer.

Refunds:

  • We do not offer refunds for exchanged products. Exchanges will only be processed for replacement products of equal value.

Contact Us:

  • If you have any questions or concerns regarding our return policy or the exchange process, please contact our customer service team via WhatsApp at 0092 3117877770

Policy Changes:

  • Eleganza reserves the right to modify or update this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase from Eleganza, you agree to abide by the terms and conditions outlined in this return policy.