Order Cancellation

At Eleganza, we want you to be completely satisfied with your purchase. If you need to cancel your order, please review our cancellation policy below:

1. Cancellation Window:
Orders can be canceled within 24 hours of purchase. After this period, we begin processing your order for shipment and cannot guarantee cancellation.

2. How to Cancel:
To cancel your order, please contact our customer service team at insiasaleem786@gmail.com or contact us through WhatsApp at 0092 349 8152286 . Please provide your order number and details of your request.

3. Order Status:
If your order has already been processed or shipped, it cannot be canceled. In this case, you may return the item according to our return policy.

4. Refund Process:
If your cancellation is processed successfully, you will receive a full refund to your original payment method within 3-5 business days.

5. Exceptions:
Certain promotional items or pre-order items may have different cancellation policies. Please check the product description for specific details.

We appreciate your understanding and are here to help! If you have any further questions regarding your order or our cancellation policy, please reach out to us.

Thank you for choosing Eleganza!