Returns and Exchange

We adore our customers and your satisfaction is very important to us! We will gladly replace any item only if we deliver the incorrect order or the product received has any kind of manufacturing defect, within 7 days of receiving it, provided it is unused and still has the label and tag in their original state.  All reverse logistics of the exchanged product will be borne by us.  Please note due to differences in color monitors/screens and lighting used during photo shoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. In case of faulty product contact our customer service center by emailing us images of defected product at info@eleganzastore.com or calling us at +92 3345022957 within 7 days of purchase. After our team reviews the product, you will be offered an exchange with same product. Please contact our customer support team for additional assistance. 

 

  • For international orders, we do not offer exchanges unless we deliver the incorrect order or the product is faulty. 
  • For products on Sale we do not offer exchanges unless we deliver the incorrect order.